Refund policy
Last updated 29 September 2026
You pay for a real airline reservation to be created. If we cannot create it, you get your money back.
If the reservation cannot be created
If the airline does not create the hold after you pay, we retry with equivalent flights on the same route. If it still cannot be created, we refund the full amount automatically to your original payment method. You do not need to ask. Refunds usually appear within 5 to 10 business days, depending on your bank.
After the reservation is created
Once the airline has created your reservation and we have sent the booking reference, the service has been delivered. Orders cannot be cancelled for a refund after creation, including when a trip changes or an airline, officer or consulate asks for something else. Scheduled orders that have not been created yet can be discussed with support.
Mistakes in traveller details
Airlines do not allow name changes on a hold. If you notice a mistake before the scheduled creation time, email us straight away. After creation, a new order is needed with the correct details.
If the airline releases it early
If the airline cancels your reservation before the deadline shown on your pass, email support@flyproof.live with your order reference and we will review it.
How to ask
Email support@flyproof.live with your order reference. Your statutory rights are not affected. See also our terms.